Troubleshooting and Technical Support
Can i use M2M One SIM Cards in a iPhone?
While M2M One SIM Cards can be used in unlocked Apple iPhone handsets that are being used for M2M/IoT purposes, they will require you to reconfigure the APN on your device. Due to the changing nature of Apple’s ios environment we regret that we ...
What is the SIM card mobile number or MSISDN?
Each SIM card has a unique mobile number or MSISDN. M2M One dispatch a packing slip with each order that lists each SIM with the mobile number(s). You can also get this information from the M2M One Control Centre or by contacting technical support ...
What is the SIM card serial number?
Each SIM card has a unique serial number or S/N. M2M One dispatch a packing slip with each order that lists each SIM with the serial number(s). The barcode on the SIM cards sleeve is the serial number, and some sleeves/SIMs have the serial number ...
What is the SIM card ICCID?
Each SIM card is internationally identified by a unique integrated circuit card identifier (ICCID). M2M One dispatch a packing slip with each order that lists each SIM with the ICCID(s). Some of our SIM card sleeves and the SIM cards themselves have ...
What is the SIM card IMSI?
Each SIM card can be identified on each operatior network by its international mobile subscriber identity or IMSI. M2M One IMSI format is (15 digits): First 3 digits are Mobile Country Code (MCC). Next 2 digits are Mobile Network Code (MNC). Followed ...
My device is asking for a PUK code, what do I do?
This occurs when SIM PIN is entered incorrectly 3 times. Be careful, do not attempt to guess this code! A PUK code is a security feature enabled when you incorrectly enter your personal PIN code into the phone. PUK stands for Pin Unlock Key and is ...
Does my SIM card have a PIN?
By default M2M One SIM cards do not have a PIN code enabled. If required we can supply PIN codes, and an application can use the AT+CLCK command (Facility Lock) to enable SIM PIN. Tech Tip The following AT command is used to query SIM status: ...
I have received my SIM card and it's not working
Please check the following: Is the SIM inserted correctly? Is the hardware/device powered up correctly? Have you configured the correct APN? If possible check the devices SIM status (menu, GUI, LED, etc) or by issuing the AT command AT+CPIN? The ...
What APNs (Access Point Names) are available?
M2M One can provision SIM cards with the following APNs: telstra.m2m – Assigns your device a private dynamic IP address with direct internet access using NAT. telstra.internet – Assigns your device a private dynamic IP address with direct internet ...
M2M One network coverage and operating frequencies
The Telstra Mobile network offers the best breadth and depth of third generation mobile coverage in Australia covering more than 2.1 million square kilometers. The network provides mobile broadband access to 99% of Australians, spanning city to ...
Technical Support Contacts
You can call M2M One technical support on +61 3 9696 3011 – between 8:30am and 5:00pm (Melbourne Time) Monday to Friday. You can also submit a trouble ticket through support@m2mone.com.au or by using our Support Portal.